Refund policy

Thank you for shopping with Cmwoof.
Customer satisfaction is important to us, and we aim to make the return and refund process straightforward and fair. Please read the following policy carefully before making a purchase from Cmwoof.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, items must meet the following conditions:

  • The product must be unused and in its original condition

  • Items should be returned with original packaging where possible

  • The product must not show signs of wear, damage, or misuse

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene, safety, and product protection reasons, certain items may not be eligible for return, including:

  • Used pet products

  • Damaged items caused by improper handling

  • Products returned without prior approval where required

How to Request a Return

To begin a return request, please contact our support team with your order details.

Please include:

  • Your order number

  • The item(s) you wish to return

  • A brief explanation for the return request

Contact Information:

Email: support@cmwoof.shop
Phone: +1 845-904-7714

Our customer support team will guide you through the next steps.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received is incorrect, defective, or damaged upon arrival.

We recommend using a tracked shipping service when returning products, as we cannot guarantee receipt of returned parcels without tracking confirmation.

Damaged or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within a reasonable period after delivery.

Where applicable, we may request clear photographs of the item and packaging in order to review the issue promptly.

Once confirmed, we will work towards a suitable resolution, which may include a replacement or refund.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used at checkout.

Refund processing time: 5–10 business days

Please note that banking institutions or payment providers may require additional time to complete the transaction.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it can no longer be cancelled and must follow the standard return procedure.

Shipping Information

  • Processing time: 1–3 business days

  • Estimated delivery time: 7–12 business days

  • Free shipping is available on all products

  • Tracking information is provided for eligible orders

Contact Us

If you have any questions regarding returns or refunds, please contact us using the details below:

Cmwoof
441 E 116TH ST APT 5D
New York, NY 10029
United States

Email: support@cmwoof.shop
Phone: +1 845-904-7714

Business Hours:
9:00 AM – 6:00 PM (Los Angeles Time, USA)