Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship to addresses within the United States only.

2. How much does shipping cost?

We offer Free Standard Shipping on all orders within the United States.

3. How long does it take to process an order?

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

4. How long does delivery take?

Estimated delivery is 5–11 business days after your order has been processed. Delivery times may vary depending on your location and the shipping carrier.

5. What is the daily order cutoff time?

Our daily order cutoff time is 5:00 PM (New York Time). Orders placed after this time will begin processing on the next business day.

6. Which shipping carriers do you use?

We ship orders using trusted carriers such as USPS, UPS, FedEx, DHL, and other reliable delivery partners when necessary.

7. What payment methods do you accept?

We accept the following payment methods:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

All payments are processed in USD ($).

8. What is your return policy?

Eligible items may be returned within 30 business days of delivery. Items must meet the conditions outlined in our Return & Refund Policy.

9. Who pays for return shipping?

Customers are responsible for return shipping costs unless otherwise required by applicable law.

10. How long does it take to receive a refund?

Approved refunds are issued to your original payment method and are typically processed within 5–10 business days after approval.

11. Which items cannot be returned?

Returns are not accepted for:

  • Used, worn, washed, or damaged items.

  • Customized or personalized products.

  • Clearance, final sale, or marked non-returnable items (unless defective or incorrectly shipped).

  • Gift cards and digital products.

  • Items returned without original packaging, accessories, or required components.

  • Items returned after the eligible return period.

Please refer to our Return & Refund Policy for the complete list of non-returnable items.

12. Do I need proof when reporting a damaged or incorrect item?

Yes. To help us review your request, you may be asked to provide:

  • Your order number.

  • Clear photos of the product.

  • An uncut unboxing video clearly showing the product and the reported issue.

13. How can I contact customer support?

If you have any questions or need assistance, please contact us:

Email: support@cmwoof.shop

Phone: +1 845-904-7714

Support: 24/7 via email

Business Address:

Cmwoof
75 Rockefeller Plaza
New York, NY 10111
United States